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Posted on 31st July 2015

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Microsoft continues its incredible streak of abominable service.

When Sheryl first bought her Windows 8 laptop, she was rather disappointed to find that Skype was only available as an App (for the Metro interface) rather than as a normal desktop application (as on all other versions of Windows). I can understand why they wanted to have a Metro version, but what is wrong with offering a choice, when it costs them so little effort?

Just recently Sheryl needed to make a call over Skype. Her computer informed her that she first had to install the desktop version of Skype, as the Metro version had been replaced and was now obsolete. There was no grace period, no early warning and no option to make an emergency call before doing the update; all this to take away what she had (which worked, after a fashion) and replace it with what she wanted in the first place.

This kind of behaviour shows a callous disregard for customers and service, bad software design, and bad deployment policies. Why are Microsoft even still in business?